By law, I’m required to provide a very detailed and rather complicated returns policy in German. You can find that text at the bottom of the website.

Here, I’d rather explain things in a more human way.

I aim to be as transparent and fair as possible. That’s why you’ll find a detailed grading system, a large number of close-up, high-resolution photos, and very honest descriptions throughout the site. With around 400 pipes sold on eBay of all places, the number of people who ended up genuinely disappointed or negatively surprised can be counted on the fingers of one hand — and even in those cases, I went far beyond what was required to make things right.

I can’t promise that there will never be issues. Some things are simply outside of my control. What I can promise is that if you have a reasonable concern, I’ll do everything in my power to make sure you walk away a happy customer.